At Emanuel Flutes, our warranty reflects the care, precision, and craftsmanship that go into every instrument we make.

Each Emanuel flute is created using carefully selected materials, proven long-lasting manufacturing methods, and exceptionally precise tolerances. This is combined with the experience and meticulous finishing and padding of master flutemakers. We collaborate exclusively with Sarah B. Merrow of Syrinx Flute Service and Tom Peterson of Flute Asylum in this work.

One-Year Mechanical Warranty

Emanuel Flutes warrants each instrument for one year against issues related to its mechanical performance.

Because our keywork is made to exceptionally tight tolerances, every new mechanism requires a natural break-in period. During this time, the lateral and internal bearing surfaces of the keys gradually mate through normal use.

The benefit of this precision becomes apparent over time: the mechanism develops the unusually comfortable, stable feel characteristic of an Emanuel flute and is designed to retain that quality throughout the life of the instrument.

Pads and Initial Adjustment

We use only traditional, high-quality, long-lasting pads, with an average lifespan of more than 12 years.

During the first month or two, new pads may occasionally shift or settle. If this occurs, Emanuel Flutes will make the necessary adjustment as a courtesy to the client.

We ask that you send the instrument directly to us. The client is responsible for shipping the flute to Emanuel Flutes, and we will cover the cost of return shipping.

Service During the Warranty Period

Please do not take your Emanuel flute to a local repair shop for adjustment, repair, or oiling during the warranty period. Work performed elsewhere will void the warranty and may require additional corrective work.

This is especially important with lubrication. Emanuel mechanisms require specific oils; many oils commonly used in the industry are too thick for the close tolerances of our mechanisms and may interfere with their performance.

If your flute requires attention — or if you are simply unsure whether something needs adjustment— please contact Emanuel Flutes before having any work performed.

Whether you are in the United States or elsewhere in the world, you are always welcome to call or write to us for advice. We are always here for you.

What This Warranty Does Not Cover

This warranty does not cover:

  • Damage, deterioration, or malfunction resulting from natural disasters, accidents, misuse, abuse, perspiration, acid corrosion, exposure to extreme temperature or humidity, or improper operation or use.
  • Instruments that have been altered.
  • Routine maintenance and normal wear, including cleaning, oiling, and adjustment.
  • Springs, pads, felt parts, and swabs.

Your Legal Rights

This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Some states do not allow the exclusion of incidental or consequential damages or limitations on how long an implied warranty lasts. Therefore, some of the limitations stated above may not apply to you.