At Emanuel Flutes our warranty does reflect the effort that we put in each of the precision instruments that we make. The selection of the best, long lasting manufacturing methods, high precision tolerances, raw materials, all combined with experience, especially in the finishing-padding, done by Master flutemakers. Sarah B. Merrow of Syrinx Flute Service and Tom Peterson of Flute Asylum are the only masters that we collaborate with to make what the Emanuel Flute is.
What we warrant for one year is any issue related to the mechanical performance of the instrument. Due to tight tolerances the key work has to be broken in, specifically the lateral and the internal play of the bearing surfaces of the keys; the bearing surfaces have to mate. The noticed benefit is the long lasting and unusual feel of comfort of the instrument in your hands for the life of your Emanuel flute.
We only use traditional high quality long lasting pads, which average life is more than 12 years. These pads might shift during the first month or two. We will correct that as courtesy to the client. If and when this happens, we request that you, the client, mail the flute to us, pay for the shipping one way and we will pay for the return.
Please do not take your flute to your local repair shop – this will only create more work for us and your warranty will be void. Do not take it even to be oiled, as the oils used in the industry are way too thick and it won’t work well in our mechanisms. If you are in the US or any other country outside the United States, please call or drop us a line for consultation or advice. We are always here for you!
This warranty does not cover:
Damage, deterioration, or malfunctioning due to natural disasters, accidents, misuse, abuse, perspiration, acid corrosion, exposing to extreme temperature or humidity and/or improper operation or use.
Routine maintenance: normal wear, clean, oil, and adjust
Springs, pads, felt parts and swabs.
This warranty gives you specific legal rights. You may have other rights which vary from state to state. Some states do not allow the exclusion of incidental or consequential damages, or the limitation on how long an implied warranty lasts, so some of the aforementioned may not be applicable.